shipping policy
Shipping Policy
Thank you for shopping with Leo House! We are dedicated to providing you with a smooth and efficient shipping experience. Please review our shipping policy below to understand how we handle your orders:
1. Order Processing Time
Orders are processed within 1-3 business days. Processing times may vary during peak periods or promotional events. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times
We offer several shipping options to suit your needs:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Next Day Air: Delivery the next business day (orders must be placed by [cutoff time, e.g., 12 PM EST] for same-day processing).
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping method selected. You will see the shipping cost during checkout before you finalize your purchase.
4. Free Shipping
Enjoy free standard shipping on orders over $50. This offer is valid for deliveries within [specific region or country, e.g., the continental United States].
5. Order Tracking
Once your order has been shipped, you will receive an email confirmation with a tracking number. You can track your shipment's progress through the carrier’s website.
6. Delivery Issues
If your order is delayed, damaged, or you encounter any other delivery issues, please contact our customer service team at [Customer Service Email/Phone Number] within 7 days of receiving your shipment. We will assist you in resolving the issue promptly.
7. International Shipping
Currently, we only ship within [Country/Region]. We are working to expand our shipping options and will update our policy to include international destinations in the future.
8. P.O. Box Addresses
We do not ship to P.O. Box addresses. Please provide a valid street address for all deliveries.
9. Address Accuracy
Please ensure that your shipping address is correct and complete. We are not responsible for orders lost due to incorrect or incomplete addresses.
10. Changes to Shipping Policy
Leo House reserves the right to update or modify this shipping policy at any time. Any changes will be reflected on this page, so please check back periodically.
If you have any questions or need further assistance regarding our shipping policy, please reach out to our customer service team. We appreciate your business and look forward to serving you!
Best regards,
The Leo House Team